Privacy Policy
Introduction
Welcome to Reyes Towing DFW. Your privacy is important to us, and we are committed to protecting any personal information you provide while using our website and services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our website or services.
1. Information We Collect
We collect various types of information to provide and improve our services. The types of data we collect include:
A. Personal Information
- Name
- Phone number
- Email address
- Billing address
- Payment information (processed securely through third-party payment processors)
- Vehicle information (make, model, year, license plate number)
B. Non-Personal Information
- IP address
- Browser type and version
- Operating system
- Referring website or source
- Pages visited and time spent on the website
- Cookies and tracking technologies
C. Location Information
With your permission, we may collect and process your location data to provide towing and roadside assistance services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide towing, roadside assistance, and related services
- To process payments and invoices
- To communicate with you regarding service requests, appointments, and updates
- To improve website functionality and customer experience
- To analyze trends and optimize our marketing efforts
- To comply with legal and regulatory requirements
- To prevent fraud and enhance security
3. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with third-party vendors, such as payment processors and towing service partners, to facilitate our services.
- Legal Compliance: We may disclose your information when required by law or to protect our legal rights.
- Business Transfers: If Reyes Towing DFW is involved in a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.
- Marketing and Advertising: With your consent, we may share anonymized data with advertising partners to improve customer engagement.
4. Data Security
We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server hosting. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- The right to access, update, or delete your information
- The right to opt out of marketing communications
- The right to withdraw consent for location tracking
- The right to request a copy of your data in a structured format
- The right to request restriction of processing your data
To exercise these rights, please contact us at [Insert Contact Email].
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. These cookies may include:
- Essential Cookies: Necessary for basic website functionality.
- Performance Cookies: Track user behavior to improve website performance.
- Functional Cookies: Remember user preferences for an improved experience.
- Advertising Cookies: Used to display relevant ads based on user interactions.
You can control cookie settings through your browser preferences.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites, and we encourage you to review their privacy policies. Clicking on these links is at your own discretion.
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data collection, we will take steps to remove it.
9. Data Retention
We retain personal information only as long as necessary to provide our services and comply with legal obligations. After the required retention period, we securely delete or anonymize your data.
10. International Data Transfers
If you are accessing our services from outside the United States, be aware that your information may be transferred to and processed in the U.S., where data protection laws may differ from your country. By using our services, you consent to this transfer.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website and services constitutes acceptance of any modifications.